Welcome to Velvora Crest. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions.
Please read these terms carefully before using our website.
1. Introduction
Velvora Crest is a custom apparel brand specializing in customized T-shirts, polo shirts, oversized T-shirts, and other personalized clothing products.
These Terms & Conditions constitute a legally binding agreement between Velvora Crest (“we,” “our,” or “us”) and you (“customer,” “user,” or “you”).
If you do not agree with any of these terms, please do not use our website or services.
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old or have parental/guardian consent.
- You have the legal capacity to enter into a binding agreement.
- The information you provide is accurate and complete.
We reserve the right to refuse service, terminate accounts, or cancel orders if false information is provided.
3. Products and Services
Velvora Crest offers customized and ready-to-wear apparel products.
We make every effort to ensure that:
- Product descriptions are accurate.
- Images represent actual products.
- Colors are displayed as accurately as possible.
However, slight variations may occur due to:
- Screen settings
- Lighting conditions
- Printing processes
- Fabric characteristics
Such variations shall not be considered defects.
4. Custom Design Orders
Customers may upload designs, logos, images, artwork, or text for customization.
By submitting any content, you confirm that:
- You own the rights to the submitted content.
- You have permission to use any copyrighted materials.
- The content does not violate any law or third-party rights.
Velvora Crest reserves the right to reject designs that contain:
- Hate speech
- Offensive language
- Pornographic content
- Illegal content
- Copyright violations
- Trademark infringements
We are not responsible for legal disputes arising from customer-submitted designs.
5. Pricing and Payments
All prices displayed on the website are subject to change without prior notice.
Prices may vary based on:
- Product type
- Quantity ordered
- Customization requirements
- Promotional offers
Payments must be completed before order processing begins.
Accepted payment methods may include:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Other approved payment methods
Velvora Crest reserves the right to cancel any order due to pricing errors or payment issues.
6. Order Acceptance and Cancellation
Placing an order does not guarantee acceptance.
We reserve the right to:
- Refuse any order
- Limit quantities
- Cancel suspicious transactions
- Reject incomplete orders
If an order is canceled after payment, the eligible amount will be refunded according to our refund policy.
7. Production and Delivery
Production timelines may vary depending on:
- Product type
- Customization complexity
- Order quantity
- Seasonal demand
Estimated delivery dates are provided for convenience only.
Velvora Crest is not liable for delays caused by:
- Courier companies
- Weather conditions
- Natural disasters
- Government restrictions
- Events beyond our control
Customers are responsible for providing accurate shipping information.
8. Shipping Policy
Shipping charges, if applicable, will be displayed during checkout.
Once shipped, customers will receive tracking information whenever available.
Velvora Crest shall not be responsible for:
- Incorrect delivery addresses
- Failed delivery attempts
- Delays caused by logistics partners
Additional charges arising from incorrect information may be borne by the customer.
9. Returns and Exchanges
Due to the personalized nature of custom products, customized items are generally non-returnable and non-refundable.
Returns or replacements may be accepted only if:
- The wrong product was delivered.
- The product arrives damaged.
- There is a manufacturing defect.
Customers must report issues within 48 hours of receiving the order.
Proof in the form of photos or videos may be required.
10. Refund Policy
Approved refunds will be processed through the original payment method.
Refund processing times may vary depending on:
- Payment provider
- Banking institution
- Transaction method
Shipping fees are generally non-refundable unless required by law.
11. Intellectual Property Rights
All content on the Velvora Crest website, including:
- Logos
- Designs
- Graphics
- Images
- Text
- Branding Materials
is the property of Velvora Crest and protected by applicable intellectual property laws.
Users may not:
- Copy content
- Reproduce designs
- Modify materials
- Distribute website content
without prior written permission.
12. User Conduct
Users agree not to:
- Violate any laws
- Upload malicious software
- Interfere with website operations
- Attempt unauthorized access
- Submit fraudulent information
- Abuse customer support services
Violating these terms may result in suspension or termination of access.
13. Account Responsibility
If user accounts are available, customers are responsible for:
- Maintaining account security
- Protecting passwords
- Monitoring account activity
Users must notify us immediately of any unauthorized account access.
Velvora Crest is not responsible for losses resulting from compromised credentials.
14. Promotional Offers
Promotional campaigns, discount codes, and special offers:
- Are subject to specific terms.
- May be modified or withdrawn without notice.
- Cannot be combined unless explicitly stated.
Any misuse of promotional offers may result in order cancellation.
15. Limitation of Liability
To the maximum extent permitted by law, Velvora Crest shall not be liable for:
- Indirect damages
- Consequential losses
- Loss of profits
- Business interruption
- Data loss
Our total liability shall not exceed the amount paid by the customer for the relevant order.
16. Disclaimer of Warranties
All products and services are provided on an “as is” and “as available” basis.
Velvora Crest does not guarantee:
- Continuous website availability
- Error-free operation
- Uninterrupted access
We make reasonable efforts to maintain service quality but cannot guarantee perfection.
17. Force Majeure
Velvora Crest shall not be held responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Pandemic events
- Government actions
- Labor disputes
- Transportation disruptions
- Internet outages
18. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our services, you consent to the collection and use of information as described in the Privacy Policy.
19. Modifications to Terms
Velvora Crest reserves the right to modify these Terms & Conditions at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the website after updates constitutes acceptance of the revised terms.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in India.
21. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Velvora Crest
Email: support@velvoracrest.com
Phone: +91 9993675974
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM
Acceptance of Terms
By accessing or using the Velvora Crest website, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing Velvora Crest.
