Privacy Policy

Last Updated: June 2026

Welcome to Velvora Crest. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, interact with our services, place an order, or communicate with us.

By using the Velvora Crest website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our website and services.

1. Introduction

Velvora Crest is a custom apparel brand dedicated to providing high-quality customized T-shirts and fashion products. We understand the importance of privacy in today’s digital world and are committed to ensuring that your personal information remains secure and protected.

This Privacy Policy has been designed to help you understand:

• What information we collect
• Why we collect it
• How we use it
• How we protect it
• Your rights regarding your personal information

Our goal is to maintain transparency and build long-term trust with our customers.

2. Information We Collect

To provide our services effectively, we may collect various types of information.

Personal Information

When you place an order, register on our website, subscribe to our newsletter, or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Company Name (if applicable)
• Custom Design Preferences
• Order History

Payment Information

For processing payments, we may collect transaction-related details. However, sensitive payment information such as debit card numbers, credit card details, UPI credentials, or banking information is processed securely through trusted third-party payment gateways.

Velvora Crest does not store complete payment card information on its servers.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Referral Source
• Date and Time of Visit
• Pages Viewed
• Time Spent on Website

Communication Information

When you contact us via email, social media, live chat, or phone, we may retain records of your communications to improve customer support and service quality.

3. How We Collect Information

We collect information through various methods, including:

Information You Provide Directly

You may provide information when:

• Creating an account
• Placing an order
• Requesting a quotation
• Uploading custom designs
• Contacting customer support
• Participating in surveys
• Subscribing to newsletters

Automated Data Collection

Our website may automatically collect data through:

• Cookies
• Web Beacons
• Analytics Tools
• Server Logs

These technologies help us understand visitor behavior and improve website performance.

4. Purpose of Information Collection

We collect information for legitimate business purposes, including:

Order Processing

Your information is used to:

• Process orders
• Confirm purchases
• Arrange shipping
• Track deliveries
• Handle returns and exchanges

Customer Support

We use your information to:

• Respond to inquiries
• Resolve complaints
• Provide assistance
• Improve customer satisfaction

Website Improvement

Information collected helps us:

• Analyze website traffic
• Improve user experience
• Fix technical issues
• Enhance website functionality

Marketing and Promotions

With your consent, we may send:

• Promotional emails
• Product updates
• Special offers
• New collection announcements
• Seasonal discounts

You may unsubscribe at any time.

5. Custom Design Data

As a custom apparel brand, customers may upload:

• Logos
• Artwork
• Images
• Text Designs
• Brand Materials

These materials are used solely for fulfilling customer orders.

Velvora Crest does not claim ownership of customer-submitted designs. Customers remain responsible for ensuring that uploaded content does not violate copyright, trademark, or intellectual property rights.

We reserve the right to refuse designs that contain:

• Illegal content
• Hate speech
• Offensive material
• Copyright violations
• Explicit or harmful content

6. Cookies Policy

Cookies are small text files stored on your device.

We use cookies to:

• Remember user preferences
• Improve website performance
• Analyze visitor behavior
• Enhance browsing experience
• Support marketing activities

Types of Cookies Used

Essential Cookies

Necessary for website operation.

Functional Cookies

Enable personalized features.

Analytics Cookies

Help us understand website usage patterns.

Marketing Cookies

Used to provide relevant advertisements and promotional content.

Users can disable cookies through browser settings, though some website features may not function properly.

7. Sharing of Information

Velvora Crest respects customer privacy and does not sell personal information to third parties.

Information may only be shared with trusted service providers, including:

Payment Service Providers

For secure transaction processing.

Shipping Partners

To deliver products efficiently.

Technology Providers

For website hosting, maintenance, and security.

Legal Authorities

If required by law, court order, or government regulation.

All third-party providers are required to maintain appropriate privacy and security standards.

8. Data Security

Protecting your information is a priority.

We implement reasonable security measures such as:

• Secure Servers
• SSL Encryption
• Access Controls
• Password Protection
• Security Monitoring

While we strive to protect all information, no internet-based system can guarantee complete security.

Users are encouraged to:

• Use strong passwords
• Keep login credentials confidential
• Report suspicious activity immediately

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Once information is no longer required, it is securely deleted or anonymized.

10. User Rights

Depending on applicable laws, users may have the right to:

Access Information

Request a copy of personal data held by us.

Correct Information

Request updates or corrections to inaccurate information.

Delete Information

Request deletion of personal information where legally permissible.

Restrict Processing

Request limitations on how data is used.

Withdraw Consent

Withdraw marketing consent at any time.

Data Portability

Request transfer of personal information where applicable.

Requests can be submitted through our contact information provided below.

11. Children’s Privacy

Velvora Crest services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without parental consent, we will take appropriate steps to remove the information.

Parents or guardians who believe their child has provided information may contact us immediately.

12. Third-Party Services

Our website may contain links to external websites or integrate third-party services.

Examples include:

• Payment Gateways
• Social Media Platforms
• Analytics Providers
• Shipping Services

We are not responsible for the privacy practices of third-party websites or services. Users should review their privacy policies independently.

13. International Data Transfers

If our services are accessed from outside India, information may be processed in locations where our service providers operate.

By using our services, you consent to such transfers where legally permitted.

We take reasonable steps to ensure that transferred data remains protected.

14. Marketing Communications

Velvora Crest may occasionally send promotional communications regarding:

• New Products
• Special Discounts
• Seasonal Collections
• Brand Updates
• Exclusive Offers

Users may opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting customer support
• Updating account preferences

Opting out of marketing communications does not affect transactional messages such as order updates.

15. Intellectual Property and User Content

Customers uploading artwork or custom designs confirm that:

• They own the content or have authorization to use it.
• The content does not infringe third-party rights.
• The content complies with applicable laws.

Velvora Crest is not liable for intellectual property disputes arising from customer-submitted content.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in laws
• Business operations
• Technology improvements
• Customer feedback

Any revisions will be posted on this page with an updated effective date.

Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Velvora Crest

Email: support@velvoracrest.com

Phone: +91 9993675974

Business Hours:
Monday to Saturday
10:00 AM – 7:00 PM

We are committed to addressing privacy-related concerns promptly and professionally.

18. Acceptance of This Policy

By accessing, browsing, or using the Velvora Crest website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Thank you for choosing Velvora Crest. We appreciate your trust and remain committed to protecting your privacy while delivering high-quality customized apparel and exceptional customer experiences.